Kelly R. Rasmussen

Who do today’s leaders call for help? Kelly!

As a leader of 9-1-1 centers, and a Successful CEO of Success Communications, Inc., Kelly has the answers, the strategies and programs to help today’s leaders. She knows conflict resolution at its core having worked in emergency communications for over 25 years. She reads people, and helps them refocus towards a win/win for all. She can train you on how to do this at her leadership events!

 

 For proven results from a scholar and a practitioner. Call Kelly at 517-543-1449 or email at more@KRRproductions.com

Kelly has been with the 9-1-1 industry since 1986. She rose through the ranks from Dispatcher to Director and is now an International Speaker and celebrated Author on using words to change lives.

Thank You Congresswoman Eshoo and All!

Huge kudos to all in the bipartisan members of congress who worked diligently towards the build out of a Public Safety Broadband Network and in supporting Next Generation 9-1-1 technologies, (APCO)

I wish to thank the following:  Chairman John D. Rockefeller, IV (D-WV) and Ranking Member Kay Bailey Hutchison (R-TX) and House Energy and Commerce Committee Chairman Fred Upton (R-MI6), Subcommittee Chairman Greg Walden (R-OR2) and Ranking Members Henry Waxman (D-CA30) and especially Anna Eshoo (D-CA14) who believes in 911 and responded warmly to my book “911, Who will answer your call?”

This committee ANSWERED A VERY IMPORTANT CALL!

Kudos!!

Leading Your Way

Do you know what it means to explain the choices to your followers? Do you have what it takes to “throw down the gauntlet” and by the end of the session have them shake your hand and thank you? Here’s how it works…

Employees sometimes think emotionally and lose sight of their job description. As an employer you must remind them of what it is they are supposed to be doing. Then you assign their choices.

In today’s economy – bosses do not and should not tell an employee to be thankful you have a job. That’s thinking emotionally. What you want to do as the leader is show the employee how to keep their job. Employees are motivated by any number of things and its the leader’s responsibility to understand and motivate accordingly.  Therefore, if an employee is motivated by doing the right thing, then ask them to explain or show how they do the “right thing” in their job duties, and so on.

The example can be used across the board with co-workers, employees, employers, etc. We tend to (as leaders) make the situation about us and what motivates us (hence the line about being happy to have a job). We can never arbitrarily assign our own motivations to another and expect our own desired results.

Lead your way – and that means understanding how to lead better!

#911coach

Someday…

If you truly have on average 78 years on this planet; what will you do with the rest of your years? I was asked this question at a seminar and I immediately realized I needed to make better choices. I certainly do not want to remain in certain circles surrounded by negative people. I do not want to be around people who “give up” or do not want to put any effort into making advances in their lives. Now, don’t get me wrong, I will help if they ask – but they’ve got to ask. In the meantime – I’ve told you what I won’t and don’t do which breaks one of my rules about telling people what you want (not what you don’t want). So here goes…

I want to achieve my goals of shaking hands with the president and have lunch with the governor. I want to speak in front of 10,000 people (at least) and talk to the Lions as a motivational speaker. I want to make enough money to afford my house I have chosen in the place I have chosen to live out my years and most of all I want to continue to help others achieve their “I wants!”

You see, life is not an Avatar movie where you can live your life through some dream or through another’s eyes. You are worthy and valuable and ABLE to live your life YOUR WAY! Is it easy and quick? Most likely not. Is it worth it? As surely as it will be worth it the day I walk across that stage with my PhD; absolutely Yes! Anything worth having is worth effort.

I double-dawg dare you to invest in you, take a chance on you. Man ~ you are the best thing going and you should bet all you have on YOU!

Let’s talk! 517-543-6141 ext 12 – -  – I mean really talk! You call me and I’ll help you outline what you can do to get started! Someday starts NOW!

Grooming your successor!

In the past, rising through the ranks was dependent on keeping your nose clean, networking, being “in the know” and having a bit of luck now and then. I was usually lucky but since I was a very negative dispatcher during a phase of my career, it cost me 3 turn downs to my move up the ladder. I believe that the process is still a bit flawed in many places in order to become graduated into the ranks of upper management. I want to help with the process. If you could put more checkmarks in the plus column, why wouldn’t you? There are very few leadership books that specifically pertain to leadership in public safety (and specifically emergency communications). I’m about to change all of that. I want succession plans to be as commonplace as cto programs; and I want a leadership training manual much like that of the entry level training manuals. Bosses and good leaders are not “picked” from some contest; they should be groomed, educated, and prepared to Lead! The leaders in public safety communications must know how and where to tap their resources in order to lead the way into the future. I believe it’s going to take all of us to build a better dispatcher. Kelly R. Rasmussen

Kelly R. Rasmussen

Kelly R. Rasmussen.

Choose wisely

In the last two years, I’ve learned and implemented my philosophy of “Freeing up your Future” on both ends of the spectrum. I let people go who were in my employ as they did not fit the company’s vision, goals, and policies. I also let go of a coach and a mentor as they did not fit my goals and MY direction and purpose. This can be a difficult choice at best, and a full-blown knot in the stomach, gut-wrenching decision at worst. Here’s how you do it:  1. Decide what you want or where you want to go. 2. Decide if you’ve made any movement towards that direction with the person guiding you. 3. Do what you want to do.

I tell my leaders in the Leadership Training series that the first two letters of GOAL are “GO” and if you are not GOing anywhere, you are STUCK. I’ve heard that line too many times from others. It was a bit startling to see it in myself. Once you realize by looking back, looking around, and taking stock of what you have accomplished (or not) then it is a good time to cease the relationship. In the end, you will win because you will reach your GOAL!

Lead YOUR way, come join the LEADERSHIP REALITY ADVENTURE at www.KRRproductions.com

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Why people act, think, and do what they do!

Knowledge they say, is power. I’ve even delivered keynote addresses on this subject. Most people who attend my Leadership classes will tell you the most eye-opening thing about leading or just getting along with people concerns the basic element of knowledge.

As a 911 dispatcher, officers used to tell me sometimes jokingly, sometimes not-so-jokingly that it was a “need to know basis” and I didn’t need to know. I never quite got that idea back then. Now it is perfectly clear as mud, as I study epistemology (what you know and how you know what you know).

Take for example; someone who has never traveled, never gone outside of their own hometown, never done volunteer work anywhere, never expanded their core base of knowledge and influence. Now, I know some speakers like to say that financially you are the average of the 5 people you hang around with the most. I like to say you are the average average, meaning financially, socially, intellectually, spiritually, etc. of those 5 people.

Now, before you unfriend your friends and family, let me remind you that you can expand your sphere of knowledge and influence in many ways. I watch others and follow those who I would like to emulate. I could have met them at a volunteer group, grocery store, church, meeting, seminar, class or whatever. The thing is, our knowledge is limited if we limit ourselves.

If you change up your routine by just a little bit, you will learn something new. New knowledge spurs us on. The leaders in my Leadership Reality Adventure in Las Vegas know all about expanding their knowledge base. We use a reality-based learning event to teach, train, and demonstrate acquired knowledge.

Whaddayaknow?

Your thoughts on public safety and 9-1-1

Do you think more consolidation is better or worse? Do you think regionalization of dispatch centers in the state would be cost efffective overall? Do you think that dispatchers have enough training? I’m hearing a LOT of talk about these topics and am concentrating on my dissertation topic of job satisfaction of dispatchers. So – - I’m curious where all of this “talk” is going..

Booking seminars in all states…

Business is picking up quickly and we are securing dates for 2012. If you want a particular class, or customized training, please contact our office at Booking@SuccessCommunicationsInc.com soon. Or if you want Kelly to consult, train, facilitate your next strategy session, or be your keynote speaker, contact Booking@KRRproductions.com right away. That schedule is dependent on the PhD committee finalizing things!!